You can submit a request by going to Contact Us > My Orders form. Please note you will need to include the original invoice number in order to avoid delays in processing.
You should immediately receive a confirmation email with Case Number. Please return your item and clearly write the Case Number on your original receipt.
You will be responsible for paying your own shipping/insurance/packing/tracking costs for the return of your item. Please note, our shipping costs are non-refundable.
Please address returns to:
SMAI Pty Ltd
93 Jardine Street
Fairy Meadow NSW 2519