COVID-19 UPDATE ON DISPATCH & DELIVERY 17/07/2020
Thank you for your recent order with SMAI, our team truly appreciates every order that comes through.
Our current dispatch times are 1-2 business days, but may be longer in some instances due to sudden spikes in demand that are occurring due to changing social distancing and COVID Safe guidelines.
Please be assured that if there is a delay on dispatch, our product quality and service will not be compromised. We’re here to help you, with our phone lines, emails and live chat all available during business hours, so if you have any other questions or concerns, please feel free to get in touch and we’ll always be happy to assist.
Pick Ups: Pickups have limited availability. To ensure safety of staff and our customers, we kindly request you choose delivery. While we are accepting pick up orders, collection times are strictly limited. Pickup details will be available art checkout when you proceed with your order.
We use Star Track’s express service for sending satchels, loose cartons and pallets. This will take 1-6 days to major cities in Australia, depending on your location.
For larger / heavy items or multiple pallets, we use Main Freight's Express Service. Please note that this can take 1-2 days longer, depending on your location.