Orders

COVID-19 RELATED UPDATES

• Prospa Pay is temporarily unavailable
• How long will my order take?
• Victoria & Queensland Border Restrictions - Shipping As Normal
• Can I make a purchase over the phone?
• Can I visit the showroom?
• Can I pickup my order?

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SHIPPING & DELIVERY

• Can I pick up my order?
• When will my order be dispatched?
• How long will my delivery take?
• How much does shipping cost?
• How can I track my order?
• Can I change my delivery address after my order has been placed?

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ORDERING

• How do I know if my order has been successful?
• Are your products in stock?
• How do I know if my order has been successful?
• The item I want is out of stock. When is it coming back?
• Do you place items on back order?
• Can I place an item on hold or lay-by for purchase at a later date?

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PAYMENTS

• What payment types do you accept?
• What finance options do you have available?

PRICING

• Are your prices in Australian dollars?
• Do your prices include GST and other taxes?
• Do you offer wholesale or bulk pricing?

RETURNS

• Can I return my item?
• How do I return an item?
• How do I know if you have received my return?
• What items are excluded from the returns policy?
• What do I do if I think my item is faulty?
• What do I do if I received the wrong item?

REFUNDS

• How will I be refunded?
• When will I receive my refund?
• Are shipping costs refundable?

EXCHANGES

• How do I exchange an item?
• What if I need my exchanged item to arrive sooner?

VOUCHERS

• How do I use my voucher?
• Why is my voucher not working?

GIFT CARDS

• Do you have gift cards?
• Where can I purchase gift cards?
• Do gift cards expire?
• Can more value be added to a gift card?
• How do I use a gift card?
• Can I return, exchange or refund my gift card?

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